This Refund Policy explains how refund requests are handled for any service, processing, or convenience fee paid through LOAN247.
General rule
Fees paid for application processing, verification, platform services, or convenience services are generally non-refundable after the service has started or the application has been processed.
When a refund may be reviewed
A refund request may be reviewed if there is a duplicate payment, technical payment failure, incorrect debit with no service access, or any case where applicable law requires a refund.
How to request a refund
Email support@loan247.online with your name, phone number, payment date, payment amount, transaction reference, and reason for the refund request.
Review timeline
Eligible requests will be reviewed and responded to within a reasonable time. Approved refunds, if any, will be processed to the original payment method where possible.